Hi, I’m Chuck

(retired) Sr. Developer Advocate

I am a passionate IT professional. My experience includes global team management and program rollout. I have led small to medium (<1MM) scale projects.

40 years experience in the IT industry has given me the skills to leverage industry best practices, create lean processes, and provide my customers with the best service and solutions possible.

>20 years experience in new media, and two published books, enable me to create professional print, audio, or video productions to maximize technology/process adoption and effectiveness.

(Retired) Sr. Developer Advocate

Phoenix, AZ

Sep 2017 – Sep 2024

Create technical product content creation for ServiceNow no-code to pro developers. Showcase innovative solutions to convey the value of the platform. Host and support in-person and virtual developer events.

Platform Architect

Phoenix, AZ Area

Dec 2015 – Aug 2017

Drive customer value by evangelizing and demonstrating ServiceNow as an application development platform. Create enablement content for field Solution Consultants.

Sr. Services Enablement Program Manager

Appleton WI/Phoenix AZ

Feb 2014 – Dec 2015

Leverage my technical expertise and training experience to create scalable education solutions for our internal technical consultants and partner network.

Sr. Technical Consultant

Appleton, WI

Jun 2010 – Feb 2014

Provide our customers with technical & process guidance on implementations of ServiceNow core product and Discovery tool to make their IT service management more effective. Assist the training department where needed.

Accomplishments

Develop and design IT change management process for $200B fortune 10 conglomerate and $160B fortune 50 pharmaceutical on time and on budget.
Created technical best practices service offering, collateral material, and accreditation program to help our consultants, partners, and customers reduce support issues, reduce implementation time, and be more satisfied with solutions resulting in $50,000 in the first year.
Created complex custom application for large global pharmaceutical company to manage their learning and development (training) change requests. Project was completed on time and on budget to high degree of customer satisfaction (9.0/10.0)
Produced and hosted hundreds of videos for all developer skill levels from citizen to professional level developers.

TechNow

TechNow is for admins, builders, and developers of all skill levels on a wide variety of platform topics

Live Coding Happy Hour

Live Coding Happy Hour takes a break from polished demos to see how real ServiceNow developers do it!

Low-Code Apps for Dummies

Kick start your organization’s digital transformation with the “why” behind the “how” to unlock productivity and deliver amazing experiences

Break Point

Become a more effective ServiceNow developer. Break Point brings you interesting discussions with developers, product managers, and other notable people in the ServiceNow ecosystem.

Creator Toolbox

Creator Toolbox gives you the tools you need to solve problems quickly.

ChuckChat.com

New Media Producer

Producer, engineer, and host of multiple podcasts (Internet radio) ranging from high tech to personal diary (audio blog.) Responsibilities include material research, writing, audio and video production, training, and technical.

Accomplishments include speaking at the 2006 New Media Expo, 2011 AITP Region V conference, 2011 winner and 2007 finalist for a Parsec award, and premier podcast training for the National Park Service.

Plexus Corp.

Corp IT Manager – Global IT Service Desk
IT Manager
Sr. Systems Administrator

Design and staff a global IT service center offering for Plexus. In charge of managing the projects and hours allocation for 8 IT staff members across five sites on three continents. Lead strategic IT projects including programming custom applications, site deployments,and systems design.

Fox Valley Technical College

Instructor

C Programming instructor. Responsible for creating syllabus,grading, assignments, and attendance.

Northern Michigan University

BS: Computer Science
Activities and Societies: Computer programming competition, Directed Math Studies

Focus on computer science studies and applications. Minor in mathematics and electronics. Lead the direction to create a new minor in electronics course outline to integrate with the computer science major.

Volunteer Work

Karate America Appleton

Instructor

Sep 2010 – Jan 2012

Assist the chief instructors as required and assist students where necessary.

HDI

Local chapter officer

Oct 2008 – Jan 2012

Assist with chapter meetings, strategy, presentations, and special events. Currently serving as president emeritus. Previous roles include VP of Communications and President.

First English Lutheran Church

Sunday School Teacher

Sep 1992 – May 2014

Lead opening workshop. Coordinate and carry out weekly activities. Produce and direct annual special project.

Junior Achievement

Volunteer

Jan 2009 – Apr 2010

Teach sixth graders at Highlands Elementary school in Appleton WI about global economics using a series of prepared lesson plans.

National Park Service

New Media Instructor

Apr 2009 – Apr 2009

Created content and co-lead 5 day podcasting training for western region.

All Saints Lutheran Church

Audio Technician

Dec 2014 – Present

Coordinate with music director, manage equipment, record/archive services, post sermons to the web site, create audio CDs, training, supervise and manage workflow & procedures.